File: /home/wbwebdes/domains/support.wb-webdesign.com/private_html/inc/pipe_functions.inc.php
<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
// Include all functions needed for email piping
hesk_load_database_functions();
require(HESK_PATH . 'inc/email_functions.inc.php');
require(HESK_PATH . 'inc/posting_functions.inc.php');
require(HESK_PATH . 'inc/mail/rfc822_addresses.php');
require(HESK_PATH . 'inc/mail/mime_parser.php');
require(HESK_PATH . 'inc/mail/email_parser.php');
require_once(HESK_PATH . 'inc/customer_accounts.inc.php');
/*** FUNCTIONS ***/
function hesk_email2ticket($results, $protocol = 0, $set_category = 1, $set_priority = -1)
{
global $hesk_settings, $hesklang, $hesk_db_link, $ticket;
// Process "Reply-To:" or "From:" email
$tmpvar['email'] = isset($results['reply-to'][0]['address']) ? hesk_validateEmail($results['reply-to'][0]['address'],'ERR',0) : hesk_validateEmail($results['from'][0]['address'],'ERR',0);
// Email missing, invalid or banned?
if ( ! $tmpvar['email'])
{
return hesk_cleanExit('Customer email is missing or invalid: ' . $tmpvar['email']);
}
elseif (hesk_isBannedEmail($tmpvar['email']))
{
return hesk_cleanExit('Banned customer email address: ' . $tmpvar['email']);
}
$sender_lowercase = strtolower($tmpvar['email']);
// Ignore emails sent from the same email address we fetch tickets from or we will create a loop
// -> email sender matches Hesk's "From email"
if ($sender_lowercase == strtolower($hesk_settings['noreply_mail'])) {
return hesk_cleanExit('Email from Hesk "From email", ignoring to prevent email loops');
}
// -> email sender matches Hesk's "SMTP user"
if ($hesk_settings['smtp'] && $sender_lowercase == strtolower($hesk_settings['smtp_user'])) {
return hesk_cleanExit('Email from Hesk "SMTP user", ignoring to prevent email loops');
}
// -> email sender matches Hesk's "IMAP user"
if ($protocol == 2 && $sender_lowercase == strtolower($hesk_settings['imap_user'])) {
return hesk_cleanExit('Email from Hesk "IMAP user", ignoring to prevent email loops');
}
// -> email sender matches Hesk's "POP3 user"
if ($protocol == 1 && $sender_lowercase == strtolower($hesk_settings['pop3_user'])) {
return hesk_cleanExit('Email from Hesk "POP3 user", ignoring to prevent email loops');
}
// Process "Reply-To:" or "From:" name, convert to UTF-8, set to "[Customer]" if not set
if ( isset($results['reply-to'][0]['name']) && strlen($results['reply-to'][0]['name']) )
{
$tmpvar['name'] = $results['reply-to'][0]['name'];
if ( ! empty($results['reply-to'][0]['encoding']) )
{
$tmpvar['name'] = hesk_encodeUTF8($tmpvar['name'], $results['reply-to'][0]['encoding']);
}
}
else
{
$tmpvar['name'] = isset($results['from'][0]['name']) ? $results['from'][0]['name'] : $hesklang['pde'];
if ( ! empty($results['from'][0]['encoding']) )
{
$tmpvar['name'] = hesk_encodeUTF8($tmpvar['name'], $results['from'][0]['encoding']);
}
}
$tmpvar['name'] = hesk_input($tmpvar['name'],'','',1,50) or $tmpvar['name'] = $hesklang['pde'];
// Process "To:" email (not yet implemented, for future use)
// $tmpvar['to_email'] = hesk_validateEmail($results['to'][0]['address'],'ERR',0);
// Process email subject, convert to UTF-8, set to "[Piped email]" if none set
$tmpvar['subject'] = isset($results['subject']) ? $results['subject'] : $hesklang['pem'];
$tmpvar['subject'] = preg_replace("/(\n|\r|\t|%0A|%0D|%08|%09)+/", " ", $tmpvar['subject']);
if ( ! empty($results['subject_encoding']) )
{
$tmpvar['subject'] = hesk_encodeUTF8($tmpvar['subject'], $results['subject_encoding']);
}
$tmpvar['subject'] = hesk_input($tmpvar['subject'],'','',1,70) or $tmpvar['subject'] = $hesklang['pem'];
// Process email message, convert to UTF-8
$tmpvar['message'] = isset($results['message']) ? $results['message'] : '';
if ( ! empty($results['encoding']) )
{
$tmpvar['message'] = hesk_encodeUTF8($tmpvar['message'], $results['encoding']);
}
$tmpvar['message'] = hesk_input($tmpvar['message'],'','',1);
// Message missing?
if ( strlen($tmpvar['message']) == 0)
{
// Message required? Ignore this email.
if ($hesk_settings['eml_req_msg'])
{
return hesk_cleanExit('Missing email message');
}
// Message not required? Assign a default message
$tmpvar['message'] = $hesklang['def_msg'];
// Track duplicate emails based on subject
$message_hash = md5($tmpvar['subject']);
}
else
{
$message_hash = md5($tmpvar['message']);
}
// Strip quoted reply from email
$tmpvar['message'] = hesk_stripQuotedText($tmpvar['message']);
// Convert URLs to links, change newlines to <br />
$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
$tmpvar['message'] = nl2br($tmpvar['message']);
// Store a copy for RTF-version
$tmpvar['message_html'] = $tmpvar['message'];
# For debugging purposes
# die( bin2hex($tmpvar['message']) );
# die($tmpvar['message']);
// Try to detect emails from "noreply" addresses
if ($hesk_settings['pipe_block_noreply'] && hesk_isDoNotReplyEmail($tmpvar))
{
return hesk_cleanExit('Email sent from a "noreply" email address: ' . $tmpvar['email']);
}
// Try to detect "delivery failed" emails
if ($hesk_settings['pipe_block_returned'] && hesk_isReturnedEmail($tmpvar))
{
return hesk_cleanExit('Looks like a returned email');
}
// Get email ID and Reply to ID
$tmpvar['email_id'] = isset($results['Message-ID']) ? preg_replace('[^a-zA-Z0-9!#$%&\'*+/=?^_`{|}~-]', '', $results['Message-ID']) : '';
$tmpvar['email_reply_to'] = isset($results['In-Reply-To']) ? preg_replace('[^a-zA-Z0-9!#$%&\'*+/=?^_`{|}~-]', '', $results['In-Reply-To']) : '';
// Check for email loops
if (($reason = hesk_isEmailLoop($tmpvar['email'], $message_hash)) !== false)
{
return hesk_cleanExit($reason);
}
//-- Retrieve (or create) customer
if ($hesk_settings['customer_accounts'] === 0 || ($hesk_settings['customer_accounts'] === 1 && $hesk_settings['customer_accounts_required'] === 0)) {
$tmpvar['customer_id'] = hesk_get_or_create_customer($tmpvar['name'], $tmpvar['email']);
} else {
// Only allow existing customers to email their tickets/replies
$tmpvar['customer_id'] = hesk_get_customer_id_by_email($tmpvar['email'], true);
if ($tmpvar['customer_id'] === null) {
if ($hesk_settings['pipe_customer_rejection_notification']) {
hesk_notifyRejectedCustomer($tmpvar);
}
$reason = "Could not find customer with email '{$tmpvar['email']}' and helpdesk settings require an account to be created prior to sending tickets via e-mail.";
return hesk_cleanExit($reason);
}
}
// OK, everything seems OK. Now determine if this is a reply to a ticket or a new ticket
$tmpvar['trackid'] = '';
if (isset($results['X-Hesk-Tracking_ID']) && preg_match('/([A-Z0-9]{3}\-[A-Z0-9]{3}\-[A-Z0-9]{4})/', $results['X-Hesk-Tracking_ID'])) {
// Tracking ID found in custom X-Hesk-Tracking_ID email header
$tmpvar['trackid'] = $results['X-Hesk-Tracking_ID'];
} elseif ( preg_match('/\[#([A-Z0-9]{3}\-[A-Z0-9]{3}\-[A-Z0-9]{4})\]/', str_replace(' ', '', $tmpvar['subject']), $matches) ) {
// Tracking ID found in email subject
$tmpvar['trackid'] = $matches[1];
}
if ($tmpvar['trackid'] != '')
{
// Does it match one in the database?
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($tmpvar['trackid'])."' LIMIT 1");
if (hesk_dbNumRows($res))
{
$ticket = hesk_dbFetchAssoc($res);
// Do email addresses match?
$customers = hesk_get_customers_for_ticket($ticket['id']);
$customer_emails = array_map(function($customer) {return strtolower($customer['email']);}, $customers);
if (!in_array(strtolower($tmpvar['email']), $customer_emails))
{
$tmpvar['trackid'] = '';
}
// Is this ticket locked? Force create a new one if it is
if ($ticket['locked'])
{
$tmpvar['trackid'] = '';
}
}
else
{
$tmpvar['trackid'] = '';
}
}
// If tracking ID is empty, generate a new one
if ( empty($tmpvar['trackid']) )
{
$tmpvar['trackid'] = hesk_createID();
$is_reply = 0;
}
else
{
$is_reply = 1;
}
// Process attachments
$tmpvar['attachmment_notices'] = '';
$tmpvar['attachments'] = '';
$num = 0;
if ($hesk_settings['attachments']['use'] && isset($results['attachments'][0]))
{
foreach ($results['attachments'] as $k => $v)
{
// Clean attachment names
$myatt['real_name'] = hesk_cleanFileName($v['orig_name']);
// Check number of attachments, delete any over max number
if ($num >= $hesk_settings['attachments']['max_number'])
{
$tmpvar['attachmment_notices'] .= sprintf($hesklang['attnum'], $myatt['real_name']) . "\n";
continue;
}
// Check file extension
$ext = strtolower(strrchr($myatt['real_name'], "."));
if (!in_array($ext,$hesk_settings['attachments']['allowed_types']))
{
$tmpvar['attachmment_notices'] .= sprintf($hesklang['atttyp'], $myatt['real_name']) . "\n";
continue;
}
// Check file size
$myatt['size'] = $v['size'];
if ($myatt['size'] > ($hesk_settings['attachments']['max_size']))
{
$tmpvar['attachmment_notices'] .= sprintf($hesklang['attsiz'], $myatt['real_name']) . "\n";
continue;
}
// Generate a random file name
$useChars='AEUYBDGHJLMNPQRSTVWXZ123456789';
$tmp = $useChars[mt_rand(0,29)];
for($j=1;$j<10;$j++)
{
$tmp .= $useChars[mt_rand(0,29)];
}
$myatt['saved_name'] = substr($tmpvar['trackid'] . '_' . md5($tmp . $myatt['real_name']), 0, 200) . $ext;
// Rename the temporary file
rename($v['stored_name'],HESK_PATH.$hesk_settings['attach_dir'].'/'.$myatt['saved_name']);
// Insert into database
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('".hesk_dbEscape($tmpvar['trackid'])."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."')");
$tmpvar['attachments'] .= hesk_dbInsertID() . '#' . $myatt['real_name'] .',';
$num++;
}
if (strlen($tmpvar['attachmment_notices']))
{
$tmpvar['message'] .= "<br /><br />" . hesk_input($hesklang['attrem'],'','',1) . "<br />" . nl2br(hesk_input($tmpvar['attachmment_notices'],'','',1));
$tmpvar['message_html'] .= "<br /><br />" . hesk_input($hesklang['attrem'],'','',1) . "<br />" . nl2br(hesk_input($tmpvar['attachmment_notices'],'','',1));
}
}
// Delete the temporary files
deleteAll($results['tempdir']);
// If this is a reply add a new reply
if ($is_reply)
{
// Set last replier name to customer name
$ticket['lastreplier'] = ($tmpvar['name'] == $hesklang['pde']) ? $tmpvar['email'] : $tmpvar['name'];;
$ticket['customer_id'] = hesk_get_or_create_customer($tmpvar['name'], $tmpvar['email']);
// If staff hasn't replied yet, keep ticket status "New", otherwise set it to "Waiting reply from staff"
$ticket['status'] = $ticket['status'] ? 1 : 0;
// Update ticket as necessary
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(),`status`='{$ticket['status']}',`replies`=`replies`+1,`lastreplier`='0' WHERE `id`='".intval($ticket['id'])."'");
// If customer replied, we assume staff replies have been read (no way to be sure if ticket.php hasn't been opened)
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `read` = '1' WHERE `replyto` = '".intval($ticket['id'])."' AND `staffid` != '0' ");
// Insert reply into database
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (`replyto`,`customer_id`,`message`,`message_html`,`dt`,`attachments`,`eid`) VALUES ('".intval($ticket['id'])."','".intval($ticket['customer_id'])."','".hesk_dbEscape($tmpvar['message'])."','".hesk_dbEscape($tmpvar['message'])."',NOW(),'".hesk_dbEscape($tmpvar['attachments'])."', " . (!empty($tmpvar['email_id']) ? "'" . hesk_dbEscape($tmpvar['email_id']) . "'" : "NULL") . ")");
// --> Prepare reply message
$customers = hesk_get_customers_for_ticket($ticket['id']);
$customer_names = array_map(function($customer) { return $customer['name']; }, $customers);
$customer_emails = array_map(function($customer) { return $customer['email']; }, $customers);
// 1. Generate the array with ticket info that can be used in emails
$info = array(
'email' => implode(';', $customer_emails),
'category' => $ticket['category'],
'priority' => $ticket['priority'],
'owner' => $ticket['owner'],
'collaborators' => hesk_getTicketsCollaboratorIDs($ticket['id']),
'trackid' => $ticket['trackid'],
'status' => $ticket['status'],
'name' => implode(',', $customer_names),
'lastreplier' => $ticket['lastreplier'],
'subject' => $ticket['subject'],
'message' => stripslashes($tmpvar['message']),
'attachments' => $tmpvar['attachments'],
'dt' => hesk_date($ticket['dt'], true),
'lastchange' => hesk_date($ticket['lastchange'], true),
'due_date' => hesk_format_due_date($ticket['due_date']),
'id' => $ticket['id'],
'time_worked' => $ticket['time_worked'],
);
// 2. Add custom fields to the array
foreach ($hesk_settings['custom_fields'] as $k => $v)
{
$info[$k] = $v['use'] ? $ticket[$k] : '';
}
// 3. Add HTML message to the array
$info['message_html'] = $info['message'];
// 4. Make sure all values are properly formatted for email
$ticket = hesk_ticketToPlain($info, 1, 0);
// --> Process custom fields before sending
foreach ($hesk_settings['custom_fields'] as $k => $v)
{
$ticket[$k] = $v['use'] ? hesk_msgToPlain($ticket[$k], 1) : '';
}
// --> If ticket is assigned, notify the owner plus collaborators
if ($ticket['owner']) {
hesk_notifyAssignedStaff(false, 'new_reply_by_customer', 'notify_reply_my', 'notify_collaborator_customer_reply');
}
// --> No owner assigned, find and notify appropriate staff, including collaborators
elseif ($ticket['collaborators']) {
hesk_notifyStaff('new_reply_by_customer',"`notify_reply_unassigned`='1' OR (`notify_collaborator_customer_reply`='1' AND `id` IN (',', ".implode($ticket['collaborators'])."))");
}
// --> No owner assigned, find and notify appropriate staff, no collaborators
else {
hesk_notifyStaff('new_reply_by_customer',"`notify_reply_unassigned`='1'");
}
return $ticket['trackid'];
} // END REPLY
// Not a reply, but a new ticket. Add it to the database
$tmpvar['category'] = $set_category;
$tmpvar['priority'] = $set_priority < 0 ? hesk_getCategoryPriority($tmpvar['category']) : $set_priority;
// Auto assign tickets if aplicable
$tmpvar['owner'] = 0;
// What protocol did we use to submit the ticket?
switch ($protocol)
{
// POP3 fetching
case 1:
$tmpvar['history'] = sprintf($hesklang['thist16'], hesk_date());
$tmpvar['openedby'] = -2;
break;
// IMAP fetching
case 2:
$tmpvar['history'] = sprintf($hesklang['thist17'], hesk_date());
$tmpvar['openedby'] = -3;
break;
// Email piping
default:
$tmpvar['history'] = sprintf($hesklang['thist11'], hesk_date());
$tmpvar['openedby'] = -1;
}
$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
#print_r($autoassign_owner);
if ($autoassign_owner)
{
$tmpvar['owner'] = $autoassign_owner['id'];
$tmpvar['history'] .= sprintf($hesklang['thist10'],hesk_date(),addslashes($autoassign_owner['name']).' ('.$autoassign_owner['user'].')');
$tmpvar['assignedby'] = -1;
}
// Custom fields will be empty as there is no reliable way of detecting them
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
$tmpvar[$k] = '';
}
if (($default_due_date_info = hesk_getCategoryDueDateInfo($tmpvar['category'])) !== null)
{
$due_date = new DateTime('today midnight');
$due_date->add(DateInterval::createFromDateString("+{$default_due_date_info['amount']} {$default_due_date_info['unit']}s"));
$tmpvar['due_date'] = hesk_datepicker_format_date($due_date->getTimestamp());
// Don't set a due date if any unexpected errors
if ($tmpvar['due_date'] === false) {
$tmpvar['due_date'] = '';
}
}
// Insert ticket to database
$tmpvar['follower_ids'] = [];
// Create ticket
$ticket = hesk_newTicket($tmpvar);
// Notify the customer
if ($hesk_settings['notify_new'])
{
$possible_SPAM = false;
// Do we need to check subject for SPAM tags?
if ($hesk_settings['notify_skip_spam'])
{
foreach ($hesk_settings['notify_spam_tags'] as $tag)
{
if ( strpos($tmpvar['subject'], $tag) !== false )
{
$possible_SPAM = true;
break;
}
}
}
// SPAM tags not found or not checked, send email
if ($possible_SPAM === false)
{
hesk_notifyCustomer();
}
}
// Need to notify staff?
// --> From autoassign?
if ($tmpvar['owner'] && $autoassign_owner['notify_assigned'])
{
hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you');
}
// --> No autoassign, find and notify appropriate staff
elseif ( ! $tmpvar['owner'] )
{
hesk_notifyStaff('new_ticket_staff', " `notify_new_unassigned` = '1' ");
}
return $ticket['trackid'];
} // END hesk_email2ticket()
function hesk_encodeUTF8($in, $encoding)
{
if (empty($in)) {
return $in;
}
$encoding = strtoupper($encoding);
// It's utf-8, just return it
if ($encoding == 'UTF-8') {
return $in;
}
// try with iconv
if (function_exists('iconv') && ($out = iconv($encoding, 'UTF-8', $in)) !== false) {
return $out;
}
// try with MB functions
if (function_exists('mb_convert_encoding') && ($out = mb_convert_encoding($in, 'UTF-8', $encoding)) !== false) {
return $out;
}
// last resort
return hesk_iso8859_1_to_utf8($in);
} // END hesk_encodeUTF8()
function hesk_stripQuotedText($message)
{
global $hesk_settings, $hesklang;
// Stripping quoted text disabled?
if ( ! $hesk_settings['strip_quoted'])
{
return $message;
}
// Loop through available languages and ty to find the tag
foreach ($hesk_settings['languages'] as $language => $settings)
{
if ( ($found = strpos($message, $settings['hr']) ) !== false )
{
// "Reply above this line" tag found, strip quoted reply
$message = hesk_mb_substr($message, 0, $found);
$message .= "\n" . $hesklang['qrr'];
// Set language to the detected language
hesk_setLanguage($language);
break;
}
}
return $message;
} // END hesk_stripQuotedText()
function hesk_isDoNotReplyEmail($tmpvar)
{
// Check noreply email addresses
if ( preg_match('/not?[\-_\.]?reply@/i', $tmpvar['email']) )
{
return true;
}
return false;
} // END hesk_isDoNotReplyEmail()
function hesk_isReturnedEmail($tmpvar)
{
// Check mailer daemon email addresses
if ( preg_match('/mail(er)?[\-_\.]?daemon@/i', $tmpvar['email']) )
{
return true;
}
// Check autoreply subjects
if ( preg_match('/^[\[\(]?Auto(mat(ic|ed))?[ \-]?reply/i', $tmpvar['subject']) )
{
return true;
}
// Check out of office subjects
if ( preg_match('/^Out of Office/i', $tmpvar['subject']) )
{
return true;
}
// Check delivery failed email subjects
if (
preg_match('/DELIVERY FAILURE/i', $tmpvar['subject']) ||
preg_match('/Undelivered Mail Returned to Sender/i', $tmpvar['subject']) ||
preg_match('/Delivery Status Notification \(Failure\)/i', $tmpvar['subject']) ||
preg_match('/Returned mail\: see transcript for details/i', $tmpvar['subject']) ||
preg_match('/^Undeliverable\:/i', $tmpvar['subject'])
)
{
return true;
}
// Check Mail Delivery sender name
if ( preg_match('/Mail[ \-_]?Delivery/i', $tmpvar['name']) )
{
return true;
}
// Check Delivery failed message
if ( preg_match('/postmaster@/i', $tmpvar['email']) && preg_match('/Delivery has failed to these recipients/i', $tmpvar['message']) )
{
return true;
}
// No pattern detected, seems like this is not a returned email
return false;
} // END hesk_isReturnedEmail()
function hesk_isEmailLoop($email, $message_hash)
{
global $hesk_settings, $hesklang, $hesk_db_link;
// If $hesk_settings['loop_hits'] is set to 0 this function is disabled
if ( ! $hesk_settings['pipe_block_duplicate'] && ! $hesk_settings['loop_hits'])
{
return false;
}
// Escape wildcards in email
$email_like = hesk_dbEscape(hesk_dbLike($email));
// Delete expired DB entries
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_loops` WHERE `dt` < (NOW() - INTERVAL ".intval($hesk_settings['loop_time'])." SECOND) ");
// Check current entry
$res = hesk_dbQuery("SELECT `hits`, `message_hash` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_loops` WHERE `email` LIKE '{$email_like}' LIMIT 1");
// Any active entry*
if (hesk_dbNumRows($res))
{
list($num, $md5) = hesk_dbFetchRow($res);
$num++;
// Number of emails in a time period reached?
if ($hesk_settings['loop_hits'] && $num >= $hesk_settings['loop_hits'])
{
return "Email loop detected. Received {$num} emails from {$email} in {$hesk_settings['loop_time']} seconds.";
}
// Message exactly the same as in previous email?
if ($hesk_settings['pipe_block_duplicate'] && $message_hash == $md5)
{
return "Duplicate email. An email with this exact message was already received from {$email} in the last {$hesk_settings['loop_time']} seconds.";
}
// Update DB entry
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_loops` SET `hits` = `hits` + 1, `message_hash` = '".hesk_dbEscape($message_hash)."' WHERE `email` LIKE '{$email_like}'");
}
else
{
// First instance, insert a new database row
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_loops` (`email`, `message_hash`) VALUES ('".hesk_dbEscape($email)."', '".hesk_dbEscape($message_hash)."')");
}
// No loop rule trigered
return false;
} // END hesk_isEmailLoop()
function hesk_cleanExit($exit_reason = null)
{
global $hesk_settings, $results;
if ($hesk_settings['debug_mode']) {
$hesk_settings['DEBUG_LOG']['PIPE'] = $exit_reason;
}
// Delete the temporary files
deleteAll($results['tempdir']);
// Return NULL
return NULL;
} // END hesk_cleanExit()
function hesk_notifyRejectedCustomer($email_info) {
global $hesk_settings;
$send_failure_email_rs = hesk_dbQuery("SELECT `id`,
CASE
WHEN (`timestamp` + INTERVAL ".intval($hesk_settings['pipe_customer_rejection_email_cooldown_hours'])." HOUR) < NOW() THEN 1
ELSE 0
END AS `should_send_email`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_rejections`
WHERE `email` = '".hesk_dbEscape($email_info['email'])."'");
$send_failure_email = hesk_dbFetchAssoc($send_failure_email_rs);
if ($send_failure_email === null || $send_failure_email['should_send_email']) {
$possible_spam = false;
if ($hesk_settings['notify_skip_spam']) {
foreach ($hesk_settings['notify_spam_tags'] as $tag) {
if ( strpos($email_info['subject'], $tag) !== false ) {
$possible_spam = true;
break;
}
}
}
if (!$possible_spam) {
$rejection_template = $hesk_settings['customer_accounts_customer_self_register'] === 1 ?
'email_rejected_can_self_register' :
'email_rejected_cannot_self_register';
hesk_sendCustomerTicket2EmailFailure($email_info, $rejection_template);
if ($send_failure_email !== null) {
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_rejections` WHERE `id` = ".intval($send_failure_email['id']));
}
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_rejections` (`timestamp`,`email`) VALUES (NOW(), '".hesk_dbEscape($email_info['email'])."')");
}
}
}