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<h3>Interactive help for Hesk settings</h3>
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<a name="41"></a><span class="section">» Custom fields</span>
<p>Custom fields can be used to collect additional information from your customers. You can enable up to 20 custom fields by selecting YES in the Enable column. Once a field is enabled you have several options to set.</p>
<p><b>» Type</b><br />
Choose field type. It can be one of the following options:</p>
<ul>
<li><b>Text field</b> - a normal one-line text field (<input type="text">)</li>
<li><b>Large text box</b> - text area, a larger text field with multiple lines (<textarea></textarea>)</li>
<li><b>Radio button</b> - a radio button with at least two options (<input type="radio">)</li>
<li><b>Select box</b> - a drop-down select box with at least two options (<select></select>)</li>
<li><b>Checkbox</b> - checkbox with at least two options (<input type="checkbox">). Multiple options can be chosen (ticked).</li>
</ul>
<p><b>» Required</b><br />
Check to make the custom field a required, otherwise it is an optional one.</p>
<p><b>» Field name</b><br />
Give the custom field a unique name that what will be displayed next to the field, for example "Postal address".</p>
<p><b>» Location</b><br />
Choose whether the custom field should be displayed before or after the "Message" field when submitting a new support ticket.</p>
<p><b>» Options</b><br />
Options you can set for each field depending on the selected Type:</p>
<ul>
<li><b>Text field</b> - you can set maximum input length (in chars) and default value</li>
<li><b>Large text box</b> - you can set number of rows and columns (<textarea rows="<b>Y</b>" cols="<b>X</b>">)</li>
<li><b>Radio button</b> - list radio button options, one per line</li>
<li><b>Select box</b> - list select box options, one per line</li>
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